It seems like PTCL is going to double the DSL speeds of broadband customers very soon, most likely with in month or two, at most – same like it did last year. According to news the existing packages will be doubled as
• 1 mbps to 2 mbps
• 2 mbps to 4 mbps
• 4 mbps to 8 mbps
According to PTCL representative and feedback of different users PTCL is testing these double speeds on randomly selected subscribers from different areas of country. These users will be downgraded after the testing period ends to their original speeds and will be upgraded after official announcement, which is most likely to be on 23rd March, but can be delayed as no final date has been announced yet.
The up gradation process may take several months according to the size of network. Though PTCL is using is ADSL2+ which supports up to 24mbps but at same time there are many subscribers on Copper media, which supports up to 4 mbps at most (that too with distortion).
We hope that student package users will also get this upgrade and can enjoy higher speeds at discounted rates as recently PTCL discontinued all student packages above 1mbps.
We will keep you informed on this, you can also share your experience in comments if you got this test up gradation.
It will be interesting to watch how other companies will respond to this move. If they will compromise revenues over the new subscriptions they are likely to get if their retain student packages?
Pakistan Telecommunication Company Ltd (PTCL) is now giving WiFi routers to its broadband customers, for wireless connectivity.
If you don’t know, WiFi routers will act exactly as your DSL modems, however, with a difference that WiFi routers can broadcast wireless signals with limited coverage – that is sufficient for in-house use.
So if you use laptop or other wireless devices, such as IP cameras etc, you can ask PTCL for WiFi routers, instead of wired routers (DSL modems).
All this comes with additional rental of Rs. 200 per month. However, this service has no extra cost for broadband customers having Smart TV.
Tariff will be
1Mbps Broadband: Rs 1399
2Mbps Broadband: Rs 2199
4Mbos Broadband: Rs 5199
By the way, Link Dot Net is already providing WiFi routers to its customers with additional charge of Rs. 100 per month.
PTCL has added a Network Operations Center or NOC to efficiently resolve countrywide network issues centrally from a single place. The central NOC facility of PTCL is located in Islamabad, while there are 3 regional NOCs in Lahore, Rawalpindi and Karachi respectively. Disaster Recovery would be done in Karachi.
Companys press release said that the purpose of NOC is to control, monitor and manage the entire PTCL network and to enhance and optimize Network Management through a transparent and centralized platform. The NOC also helps to create a highly available, adaptable and fault resilient network that can meet the market demands and ensure customer satisfaction.
Earlier, PTCL use to face serious operational challenges, since there was no centralized network management for fault resolution. Service restoration use to take a long time. Besides there was no mechanism for root cause analysis.
The benefits of NOC include;
Proactive identification and resolution faults of through Real-time Network Monitoring & status visibility.
Increase network availability through Enhanced Quality of Service and centralized performance statistics and reporting mechanism.
Increased Accountability and Transparency through escalation policies, work orders and maintenance of secure activity logs
Broadband Student Package
Dear customer now you can apply for PTCL broadband Student package through the following options:
Option 1 & 2: Order registration by submitting form at ‘PTCL OSS/CSCs’ OR emailing the form to ‘ PTCL Contact Center’.
1. Kindly visit the broadband student link and access the form http://www.ptcl.com.pk/student/index.php
2. If your institute is registered with PTCL, then please process with the filling of the form. In case your institution / university is not yet registered with PTCL then please request your institute / university administration to do by calling 0800-80800.
3. After completing the form, press “Submit Your Request” tab.
4. A link will appear on the top of the page to download the form in PDF format. Please Download the PDF file and have it printed.
5. This printed form has to be then validated (signed and stamped) by any of the following officials of your institute/ university.
Dean
Principal
Head of the Department
Professor
Lecturer
Any faculty member or
Administration staff of your institute
The completed and validated form can be taken to the PTCL One Stop Shops or customer services Centers for order entry and validation. OR the completed and validated form can be scanned and emailed to the following email address: student.broadband@ptcl.com.pk
Option 3 : Order Registration by calling PTCL Call Center
1. The order can also be placed by calling contact center 0800-80800
2. The call center agent will guide you through the procedure of order registration and validation of your request by our CSR contacting your institute/university administration.
It seems like PTCL is going to double the DSL speeds of broadband customers very soon, most likely with in month or two, at most – same like it did last year. According to news the existing packages will be doubled as
